Privacy policy.
Your health information is yours. This page explains what we collect, why, and how we protect it.
Last updated November 9, 2026.
Who we are
Choice Wellness is a mobile Registered Nurse prescriber service based in Brooklin (Whitby), Ontario. As a health information custodian we handle your personal health information under Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), and other personal information under the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
- Through this website: what you type into our request and contact forms — your name, email, phone number, the service you’re asking about and your message — and basic technical information our server logs to run the site securely. We ask you not to include detailed health information in web forms, because email is not a secure channel.
- At your visit: the health information needed to assess you and prescribe safely — your history, medications, allergies, measurements, our prescriber’s assessment and diagnosis, and a copy of every prescription — as the College of Nurses of Ontario requires.
- For payment: the details needed to take payment and issue a receipt. We don’t store full card numbers.
Why we collect it
To provide your care, keep the record the law and our regulator require, contact you about appointments and follow-up, take payment, and run and protect this website. We don’t sell your information and we don’t use it for advertising.
Who we share it with
- The pharmacy you choose, to fill a prescription.
- Your family doctor or nurse practitioner — only with your consent — so your records stay in one place.
- Public health, for immunizations that must be reported, and others where the law requires it.
- Service providers who help us run the service and this site (for example our email and hosting providers), bound to protect your information.
How we protect it
Records are kept in secured systems with access limited to those who need it. Web form submissions are stored on our own server behind access controls. We review our practices regularly.
How long we keep it
Your health record, including a copy of every prescription, is kept for as long as Ontario law and the College of Nurses of Ontario require, then securely destroyed. Requests and messages sent through this website are deleted once they’re no longer needed to arrange your care.
Privacy contact
Our RN prescriber is responsible for how Choice Wellness handles personal health information and is our contact person under PHIPA. Questions, requests and complaints about privacy go to hello@choicewellness.ca.
Your rights
You may ask to see your records, request a correction, withdraw consent to certain uses, or ask how your information has been handled. Contact us at hello@choicewellness.ca. You may also contact the Information and Privacy Commissioner of Ontario.
Cookies
This site uses only the cookies it needs to work (for example to protect forms from spam). We don’t run advertising trackers. If we add analytics, we will say so here and give you a choice.
Changes
We’ll post any changes to this policy here with a new date.